When it comes to evaluating insurance claims, having accurate and complete information is critical. One of the most effective tools for uncovering important details in a claimant’s medical history is medical canvassing—a strategic investigative process designed to identify undisclosed treatments, pre-existing conditions, and possible fraud.
What Is Medical Canvassing?
Medical canvassing involves conducting targeted searches of medical facilities, pharmacies, urgent care centers, and other healthcare providers to determine whether a claimant has received treatment that they may not have disclosed. This information is invaluable for claims adjusters, insurance companies, and legal teams tasked with assessing the validity of injury or health-related claims.
Unlike full medical record retrieval, canvassing typically focuses on confirming whether a person received treatment at specific locations during certain timeframes. Investigators do not request sensitive medical details—instead, they seek to confirm dates and locations of treatment, making the process HIPAA compliant when handled appropriately.
Why Medical Canvassing Matters
- Reduces Claim Spend
By uncovering undisclosed treatments or pre-existing conditions, medical canvassing helps insurers avoid overpaying on claims. This leads to more accurate payouts and improved cost control. - Identifies Fraud
Medical canvassing can reveal inconsistencies between a claimant’s reported history and actual medical visits, helping to expose fraudulent claims based on pre-existing injuries or misrepresented conditions. - Provides a Complete Picture
Understanding a claimant’s full medical background is essential for fair and informed decision-making. Canvassing helps fill in the gaps that may not be evident from claimant statements alone. - Streamlines the Claims Process
By identifying relevant medical providers and treatment dates early on, canvassing can expedite the medical record retrieval process—leading to faster claim resolution and less administrative overhead. - Verifies Claimant Statements
Canvassing helps validate whether claimants are accurately reporting their medical history. Any discrepancies can then be flagged for further investigation. - Mitigates Risk
Early identification of red flags in a claim can help prevent unnecessary payouts and protect against long-term financial risk.
Medical canvassing is a powerful, compliant, and efficient way to enhance the accuracy and integrity of the claims process. Whether you’re an insurance adjuster, attorney, or risk manager, incorporating canvassing into your investigative toolkit can lead to more informed decisions, reduced fraud, and significant cost savings.
If you’re looking for a reliable partner to support your medical canvassing needs, The Legal Connection is here to help. Contact us today to learn more about how we can streamline your claims investigations.